Field Support Engineer
Descrizione dell'offerta
Job Opening: Field Support Engineer (Intune SME / Windows Migration)
Location: Parma, Italy
Job Type: Full-time / Contract (specify)
We are looking for an experienced Field Support Engineer with strong expertise in Microsoft Intune or Windows Migration projects. The ideal candidate will support end-users across multiple sites, deliver high–quality technical assistance, and ensure smooth deployment and migration activities.
Key Responsibilities:
- Provide on-site support for desktops, laptops, mobile devices, and peripherals.
- Lead or support Intune configuration, deployment, and troubleshooting .
- Execute Windows OS migration tasks (Windows 10/11), including data backup, upgrade, and post-migration validation.
- Troubleshoot hardware, software, and network issues in a multi-site environment.
- Perform device enrolment, security policy configuration, and compliance checks in Intune.
- Collaborate with IT teams to ensure smooth rollout of technical changes.
- Document technical issues, resolutions, and migration processes.
- Provide technical guidance and support to end-users during upgrades and deployments.
Required Skills & Experience:
- Proven experience as a Field Support Engineer / Desktop Engineer / EUC Engineer .
- Strong hands-on knowledge of Microsoft Intune , MDM/Enrollment, compliance policies, and device management.
- Experience with Windows 10/11 migration and troubleshooting.
- Good understanding of Active Directory, O365, SCCM, and basic networking.
- Excellent communication and customer-facing skills.
- Ability to work independently and travel between sites if needed.
Preferred Qualifications:
- Certifications: Microsoft 365 / Azure / Intune (advantage)
- Experience in enterprise-scale migration or deployment projects
- ITIL knowledge
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