Field Services Engineer Italy

Position

You will sell and provide customer project‑ and solution life cycle services such as consulting, project management, installation, commissioning, maintenance and repairing of power solutions at the customer site and in compliance with quality, health and safety requirements. Where it concerns AEG PS products and systems the assurance of their continuous function will stay at the heart of the activities. You will be based in Italy and travelling up to 80% of the time if required.

Main Responsibilities

• To visit customer sites as directed to install, maintain, commission and repair power supply and related systems, including battery maintenance and swap‑over.
• Testing and replacing defect components in order to put the system into operation according to pre‑defined standards.
• Ensure timely, accurate and complete documentation relating to the site visits, including field service reports, expenses and overtime sheets.
• Ensure compliance with quality and safety requirements are met.
• Confer with customers and third parties clarifying terms and conditions relating to the on‑site activities.
• To provide technical training and instructions to people on the customers site.
• To ensure effective and efficient use of service repair equipment.
• Keep track of necessary calibration or exchange of equipment.
• Ensure health and safety measures are taken before entering the customers site.
• To inform the customer about possible system improvements and coordinate follow up with the sales team.
• Proactively sell customer services based on (suspected) customer needs, such as offering a maintenance contract if not yet in place or recommending an upgrade for products or parts which are overdue.

Qualifications and Requirements

• Sufficient relevant experience in the repair to component level of electrical/electronic equipment in a field service role.
• Experience with power electronic systems and related installation/ maintenance/ service procedures.
• Willing to work in weekends and night shifts in order to ensure 24/7 hours availability to clients according to planning schedule.
• Competent in English.
• Medical and personal clearance.
• Clean driver’s licence.

What we offer

We offer an excellent opportunity for professional development in a historic company, with an extraordinary brand recognition, market leadership and global presence. The location of the factory also provides a privileged working environment, as well as stable, flexible and highly competitive labour conditions.

Location

Field Services Engineer Italy • Milano, Lombardy, IT