Field service executive

PLEASE READ BEFORE APPLYING

Fluent level of Italian and English is required.

You must have a valid Driver's license.

Please submit your CV in English.

Coverage Area: Sicily and South Calabria

YOUR MISSION

Serve as a cross-functional interface for handling CHEP-material within retail, ensuring reliable relationships with clients to identify customer needs and new business opportunities for CHEP.

YOUR GOALS

• Lead Commercial Initiatives

Manage contract agreements for potential value-added services (e.g., picking), drive volume growth by converting suppliers to CHEP’s blue model (advocacy), and lead negotiations to minimize asset losses.

• Foster Strategic Relationships

Build and maintain strong partnerships with key stakeholders at pallet receiving locations, ensuring alignment with asset productivity goals and promoting long-term collaboration.

• Improve Collection Performance

Identify root causes of collection failures and collaborate with internal teams—including Logistics, Execution, Loss Prevention, and the Commercial team—to enhance customer experience and improve CIFOT (Customer In-Full On-Time) metrics.

• Enhance Retailer Engagement

Conduct regular site visits and deliver targeted training to retailer staff, ensuring effective equipment control practices and boosting overall customer satisfaction.

• Deliver Tailored Customer Projects

Propose and implement customized solutions for assigned customers, including Digital Services for pallet tracking, Collaborative Transport initiatives, and Safety-focused programs.

• Ensure Smooth Customer Onboarding

Oversee the onboarding and implementation of new customers, establishing clear asset recovery agreements to ensure operational efficiency and a seamless transition.

• Execute Audit Programs

Manage and perform audit activities across your account portfolio to ensure compliance with asset management standards, identify improvement opportunities, and maintain accurate audit forecasts.

• Support Business Growth

Collaborate with internal teams and external partners to develop innovative solutions that enhance asset recovery and contribute to the expansion of CHEP’s customer base.

• Leverage Data for Continuous Improvement

Monitor asset control KPIs, using data insights to proactively identify gaps and implement corrective actions that drive performance improvements.

WHAT WE ARE LOOKING FOR

• Experience within a retail / logistics environment.
• Analytical process improvement skills.
• Experience in customer or supplier contact roles.
• Background in service provision, working with customers in Retail, Wholesale, or Logistics.
• Business-to-business sales or service experience.
• Knowledge of MS Office and CRM systems such as Salesforce.

WHAT WE OFFER

• Attractive salary plus annual bonus based on performance.
• Company car.
• Lunch voucher.
• Flexible hybrid working model.
• Opportunity to participate in the Brambles share program.
• Monthly webinars on topics like Technology, Supply Chain, Mental Health, etc.
• Get a referral bonus by sharing top talent around you.
• A personal growth plan focused on training and coaching, within an international organization that maintains a family business atmosphere.