Field Service Engineer

At Kestrel Vision group, you’ll help build the next era of industry and drive innovation forward.

Based in Italy , we're currently seeking for our new Field Service Engineer .

Missions and duties:

• Support installation of new systems and upgrades at customer sites across the EMEA region, with the required assistance if needed
• Assist with mechanical, electrical, and pneumatic troubleshooting tasks.
• Perform basic diagnostic activities on electro‑mechanical equipment and escalate complex issues when needed.
• Support senior FSEs in conducting onsite customer training and system familiarization.
• Provide courteous and professional support to customers during service visits.
• Perform routine equipment inspections, preventive maintenance, and system audits following established procedures.
• Maintain clear communication with customers and internal teams regarding activities and follow‑ups.
• Read and interpret basic electrical and mechanical drawings (training provided).
• Complete service documentation, trip reports, and time/expense entries accurately and on time.
• Travel frequently across EMEA (up to 70–90%, depending on workload).
• Perform additional tasks assigned by management.

Profile:

• Current Field Service experience in Europe is strongly preferred.
• Technical aptitude, fast learner, and adaptable to new technologies.
• Hands‑on experience in: installation, alignment, wiring termination, and commissioning of precision electro‑mechanical equipment
• building mechanical frames and support structures
• Skilled in mechanical tools, including: high‑speed drilling, drilling hardened steel, stainless steel, or concrete, tapping and threading, mechanical anchoring
• Skills in technical documentation (electronic forms, reports, SOP creation).
• Strong customer‑facing communication skills, able to explain complex topics clearly.
• Organized, detail‑oriented, self‑driven, and able to manage independent work.
• Experience with planning and executing preventive maintenance activities.
• Strong follow‑up and ownership of assigned tasks.
• Flexibility to work irregular hours or short‑notice travel based on customer needs.
• Italian and English speaking mandatory / French is a plus

Additional but not mandatory skills:

• Exposure to vision systems, sensors, or industrial inspection technologies.
• Basic experience with PLCs, automation, or robotics.
• Experience with mechanical assembly or simple wiring tasks.
• Ability to read more advanced engineering schematics.
• Technical writing or documentation experience.
• Basic programming knowledge (PLC, Python, C++, etc.).
• Experience in metal fabrication, welding, or machining.