Field Service Engineer

Primary purpose and overall objective of the job

The Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab product within IVD North Italy Market.

• Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
• Detect opportunities for service contracts to private labs, hospitals or industry with commercial team
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Manage spare parts inventory according quality guidelines
• Ability to handle autonomously complex maintenance
• Referent and advisor in key strategic ranges at all stage of commercial steps
• Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)
• Ability to handle field actions in other subsidiaries/Clusters/Distributors
• Coach peers/new comers on new system

Studies-Experience

Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology), 3/5 years’ experience in the same role is required

Skills and Qualifications

• Customer and solution oriented
• Organized, rigorous and autonomous
• Customer Service acumen, analytical & synthesis mindset, availability and agility
• Professional background as a technician, life science or industry
• Ability to handle CRM (reporting and dashboard)

Location

Role-based in Milan with availability to travel throughout North Italy

Availability to travel 90% of the time; field-based job

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