Field Service Engineer North West

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Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI‑based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that is always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

Location: North West Italy

What will you be doing?

• Provide on‑site, online, phone, chat or email support to customers when needed.
• Resolve issues over the phone with qualified personnel when on‑site.
• Troubleshoot and resolve complex calls or service cases with higher knowledge demand.
• Document every issue, call, case in the database.
• Replace or assist in replacing SolarEdge products at the field.
• Collaborate with the pre‑sales team to propose alternative system designs to achieve better functionality.
• Travel to installers or end‑user customers to provide service or emergency repair service.
• Assist in commissioning of residential or commercial solar systems.
• Work with operations to validate the authorization to release parts needed to solve customer issues.
• Manage the monitoring database of customer installations.
• Run training sessions with SolarEdge customers.
• Advise customers on equipment operation, maintenance, or programming.
• Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on‑site.
• Write reports for every site visit and lodge them in the CRM; resolve cases lodged from customers in CRM.
• Engage in the monitoring and troubleshooting support, supervision, and coordination of customers' solar power plants.
• Manage general daily on‑site issues, reporting and site work deliverables to the Field Service Team Leader & Area Sales Manager.
• Assist the sales team in technical areas and other needs to close deals.
• Plan and prepare site work, manage and update internally and for customers.
• Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them.
• Identify product, documentation and other issues impairing customer satisfaction and work with HQ to improve them.
• Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools; document all activities in (CRM) CREdge or other database platforms.
• Select, collect and analyze site data to identify HW/SW issues.
• Approve Tier 1’s RMA cases.
• Provide technical assistance and support to Tier 1 escalations.
• Ensure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
• Work with Area Sales Manager and regional Field Service Team Leader.
• Own customer satisfaction with SEDG technology.

Requirements

• Technical engineering background – preferably gained in an electrical/photovoltaic engineering field.
• 2+ years of hands‑on experience in a technical role, including 1 year in a customer‑facing role.
• Valid driver licence.
• Travel to sites within Italy; international travel may be required.
• Self‑contained and self‑organised working style.
• Experience in SolarEdge products (inverters, optimisers, battery solutions) – an advantage.
• Self‑starter and quick learner.
• Customer‑oriented with excellent communication skills.
• Ability to multitask in a very fast‑paced environment.
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
• Excellent interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, partners, peers, and managers.
• Fluent in English and local language – both written and spoken.

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