Field Service Engineer - Milan, Italy
Descrizione dell'offerta
Field Service Engineer – Milan, Italy
Our field service engineers are instrumental in providing first‑class customer experience when repairing and maintaining our products on customer sites.
We’re thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will primarily service our Breast and Skeletal Health medical imaging equipment across the Lombardy region. To service the territory successfully you will be based in Milan, and you will be expected to travel within the designated area and occasionally undertake international journeys to support our customers.
You will love troubleshooting and finding solutions, having engineering experience (electrical/mechanical) ideally from a medical device background.
Key Responsibilities
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, including time reports, expense reports, equipment site assessments, inventory reports, equipment checklists and field service reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field‑based environment
Knowledge, Skills & Experience
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in a similar customer‑based environment
- Effective time‑management skills
- Ability to accurately diagnose issues as described over the phone by customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Knowledge of network and interfacing, with the ability to progress through training
- Good level of spoken and written English
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. To help you succeed, we provide comprehensive training when you join and continued development and training throughout your career.
Our talent partners can discuss salary offering and bonus schemes with you.
If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
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