Field Service Engineer IC-LC-MS

Work Schedule Standard (Mon-Fri)

Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION: As a Field Service Engineer II (IC-LC-MS) at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, specifically those belonging to the IC-LC-MS group. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment such as IC, HPLC, Integrion, Vanquish, Triple Quadrupole, IonTrap, and Orbitrap systems. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Key Responsibilities:

Perform on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments

Ensure delivery of all activities related to the specific instrumental branch with the highest possible efficiency

Assure customer satisfaction through excellence in repair and support

Work in conjunction with other ULS teams and Sales, maintaining a client-focused approach

Schedule repair, maintenance, and qualification jobs by priority

Maintain spare parts inventory, tools, manuals, and test equipment

Actively promote and sell installations, extended service contracts, preventative maintenances, and related services

Advise customers of new products and upgrades, reporting sales opportunities to account representatives

Perform all service activities in compliance with Company values and 4i principles (Integrity, Involvement, Innovation, Intensity)

Maintain a clear vision for cost savings

REQUIREMENTS:

Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands‑on technical experience installing, troubleshooting and repairing complex analytical instruments

Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field

Additional relevant certifications are advantageous

Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level

Experience with ultra‑high vacuum systems and high voltage equipment preferred

Excellent customer service and communication skills, both written and verbal

Strong organizational and time management capabilities

Proficiency with Microsoft Office suite and service management software

Ability to read and interpret technical documentation and schematics

Valid driver's license and ability to travel up to 50-75% within assigned territory

Physical ability to lift up to 50 lbs and work in various laboratory environments

Proficiency in English required; additional languages beneficial

Strong problem‑solving abilities and capacity to work independently

Adherence to safety protocols and quality standards

Ability to respond to customer needs with short notice

Ability to effectively train and support customers on equipment operation

Experience documenting service activities and preparing detailed reports

Demonstrated success in meeting customer satisfaction goals

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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