Field Service Engineer Hardwar

ECO3 is a leading global supplier of prepress systems to the printing industry. Commercial, newspaper and packaging printers rely on us for the most extensive range of integrated solutions, from printing plates and computer-to-plate systems over workflow and print management software to pressroom chemicals. Our solutions are designed to deliver higher productivity, lower costs, and greener outcomes at every stage of the print process.

We are a company with a positive mindset and a ‘can do’ attitude, continuously striving for excellence. ECO3 is headquartered in Belgium with production and research centres in Germany, Brazil, China, and Israel. We are commercially active worldwide through sales organizations and dealers in more than 30 countries.

You print. We care.

At this moment, we are looking for a Field Service Engineer HW based in North Italy.

As a Field Service Engineer, you will be responsible for performing technical service and support day-to-day business on Company owned and 3rd party products to customers and internal staff. You should also focus on customer relationships, both in support of sales activities and in seeking customer satisfaction.

You will be responsible for the installation, commissioning, maintenance and servicing of offset equipment offering strong technical problem-solving skills and great customer service.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third-party trades in a professional and tactful manner, and in doing so present a positive image of the Company. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role.

Your tasks:

• To repair and maintain customer equipment effectively and efficiently.
• Perform preventive/corrective maintenance on Company products
• Troubleshoot Company and 3rd party products, also repair and replace on-site and remotely
• Execute Break & fix primarily in the zone but also in the region as a whole, on-site and remotely
• Carry out pre installations and installations.
• Execute installations as a team member of the installation team or as the installation responsible
• Support the customer in the field.
• Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
• Escalate, when necessary, problems to 2nd and 3rd tier support
• Assist R&D and HQ in problem solving and risk analysis
• Keep yourself up to date about the equipment portfolio, by attending Company or Company partner’s equipment training delivered in Italy or abroad.
• Take own responsibility to give highest quality in all service tasks towards the customer
• Maintain a good relationship with customer facing teams.
• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Fulfil the administration tasks that is needed
• Identify opportunity for up-selling Company Services and Products and pass on up-selling opportunities to sales as required

Your profile:

A University or High School Technical degree in Electronic Engineering or similar with a minimum of 3/5 years of previous experience in a similar role

Specific skills (core competencies, key specialities, technical, human relations or managerial skills, and knowledge areas necessary)

• Knowledge and experience on Pre-press and flexographic equipment is preferred.
• Able to fault find basic electronics to component level and excellent analytical skills.
• Working understanding of common Office IT Applications (MS Word, Excel, email, etc.).
• Local valid Driving License.

Languages (both written and verbal) :

• Good English skills (advanced level)
• Fluent Local language skills

Behavioural skills:

• Proactivity
• Flexibility, eager to act on short notice and to change schedules
• Independence and own initiative
• Excellent listening and presentation skills
• Interpersonal abilities
• Fluent communicator
• Teamwork player
• Customer focus
• Business orientation
• Problem solving approach
• Excellent attention to detail
• Energy to make the change
• Positive mind-set
• Strong self-motivation
• Open to new challenges
• Available to travel both home and abroad
• Readiness

What we offer you

A job in a challenging and demanding environment.

A lot of day-to-day independence and possibilities to learn and grow in your professional career.

Competitive working conditions, with an excellent benefits package.

This is a home-based role, with a requirement to travel (80%/20%) to customer sites

A seat on the front row when it comes to new development and innovative products for the printing industry.

Do you want to make a difference?

Apply

Interested in joining the team? Then apply now to learn more about the role.