Field Reliability Engineer - Connected Services

Field Reliability Engineer – Connected Services This position serves as the central technical contact point for resolving critical connectivity issues across vehicles, plants, and mobile platforms, combining deep system-level analysis with hands‑on debugging of onboard, off‑board, and OTA functions. Hybrid Responsibilities

Investigate, debug, and perform root‑cause analysis on Connected Services issues, providing technical input to engineering and validation teams. Provide expert back‑up support to commissioning and test teams, ensuring correct setup of off‑board systems, onboard platforms, and mobile applications. Debug fleet and press cars, support major vehicle deliveries in plants and tech centers, and oversee vehicle OTA update activities. Provide on‑the‑ground technical support during regional vehicle launches to ensure proper functionality of Connected Services. Stay continuously informed on architectural and technical developments across the end‑to‑end Connected Services solution. Qualifications

Experience using vehicle data acquisition and analysis tools (e.g., CAN), data communication standards (e.g., MQTT), and cloud platforms. Analytical, structured approach to fault isolation, root‑cause analysis, and issue reproduction. Ability to work independently across workshop, laboratory, and plant environments. Location

Rome, Italy

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