Field Engineer Emilia Romagna

Position Overview

Field Service Engineer operates in a designated territory and represents QuidelOrtho. We are committed to be recognized as the best IVD company in Customer Excellence and make this a clear differentiator. QuidelOrtho delights the customers by empowering the people and providing targeted solutions. We consider the Field Service Engineer a strategic point of contact for our customers, ensuring that the analyzers always operate efficiently and making our customers’ life easier. Field Service Engineer works in synergy together with Field Specialist and Sales in the territory, delivering customer excellence through innovation and strategic focus. Ideal location: Bologna. Designed territory: Emilia Romagna. Support to other regions could be requested during vacation turnover of the Team and/or in case of extraordinary missions.

What you’ll be doing:

• Responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance, according to instructions and company guidelines.
• Develop and maintain strong customer relationships through solid written, verbal and interpersonal communication skills.
• Maintain a high level of professional communication with the team, customers, management, sales and technical support.
• Manage schedule for preventative maintenance, installations and upgrades, as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests.
• Follow-through to complete all tasks within the due date.
• Examine difficult customer issues, diagnose and resolve them, meeting established service levels.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance on time.
• Maintain effective territory management and expense control, which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to internal procedures.
• Manage spare parts car stock, in terms of total value, urgent and/or replenishment orders and by returning the replaced repairable parts.

What you’ll need to succeed:

• Technical Diploma specialized in electronics or informatics or equivalent.
• Minimum 3 years of previous experience in the role of Field Engineer for Medical or In Vitro Diagnostics devices.
• IT knowledge.
• English required level: Intermediate (ALTE B1 – BEC).
• Problem solving skills.
• Teamwork capability.
• Customer oriented mindset.

Why Join QuidelOrtho?

At QuidelOrtho, we are committed to innovation and excellence in the healthcare industry. If you join us, you’ll have the opportunity to contribute to a dynamic, high‑performing team while shaping the market presence of cutting‑edge diagnostic solutions.

Equal Opportunity Statement

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact