Field Application Specialist - North Italy

We're looking for a Field Application Specialist to help us boost the company to the next level.

As a Field Apppication Specialist in Sysmex Italia you will ead after-sales activities and provide application support for Sysmex’s diagnostic portfolio (hematology, urinalysis and hemostasis) :

- Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance)

- Drive highest level of satisfaction throughout all contract duration, supporting the enduser at the customer’s sites or remotely;

- Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how.

Task requested

• Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
  
• Be able to takeadvantage of the time in the laboratory to speak the same language as the medical and technical staff;
  
• Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers;
  
• Provide information to the sales department about user's habits, needs or recommendations;
  
• Drive implementation of Sysmex solution, including, instrument configuration,validation, and end-use training;
  
• Lead post-salessupport to the customer to aid in establishing new parameters or reviewing operative workflow;
  
• Plan proactive activities and regular visits to key customers;
  
• Report of fieldactivities and opportunity related tasks;
  
• Organize regular meeting with key end-user to highlight value of Sysmex’ solutions;
  
• Accurately record service activities on sysmex CRM;
  

Job requirements

• Work experience in clinical diagnostics
• University Degree on biology or medical fields (PhD is a plus)
• Proficient with Office (Powerpoint and Excel)
• Languages: fluent English, mother tongue Italian

General professional experience:

• 3-5 years of experience in IVD Market, either on sales or application roles;
  
• Experience with, at least, one between hematology, urinalysis, or hemostasis instruments;
  
• Self-motivationwith the ability to work under stressful situations
• Able to proper communicate with end-users
• Hands-on experience in clinical laboratory procedures

One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following:

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills
• Hibryd working

Why work with us at Sysmex?

Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.

We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.