Expert Customer Service (m/f/d)

Would you like to make a bigger difference and have a real impact?

In our customer service department, you are not only the voice of PAKi , but also our most important source of inspiration for improvements. Whether you build trust through expert advice, optimize processes with creative ideas, or identify new opportunities through your market knowledge - at PAKi , we want you to be able to fully develop your skills. Because we know that success comes when people think for themselves, help shape the future, and put their hearts into their work.

Your Responsibilities

• Customer service and consulting to strengthen long-term relationships
• Management of customer accounts, including complaint and receivables management
• Support in acquiring new customers and preparing and finalizing offers
• Market analysis and strategic expansion of the country network
• Handle pallet voucher for customer and retail
• Collaboration with sales and project management to develop innovative solutions

Your Profile

• Completed commercial training or comparable qualification, 3-5 years of experience in customer service or sales - ideally in logistics
• Strong communication and negotiation skills with a confident, assertive manner
• High level of customer and service orientation as well as solution-oriented thinking
• Business fluent Italian, both written and spoken, good English skills
• Structured, independent way of working and ability to work in a team with intercultural competence

What We Offer

Impact goes both ways.

Just as you give your best, we will give ours and that’s not just words. We believe flexible working hours and mobile work support a healthy work‑life balance. Training and coaching ensure you continue to grow and stay impactful. To support your well‑being, we offer a range of health programs . We also value internal events and ensure a great start with a comprehensive onboarding program, including a buddy system.