Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role strictly requires 100% physical presence at our Lisbon facility. Please note that work-from-home alternatives, telecommuting, and hybrid schedule arrangements are completely unavailable under any circumstances. Hired candidates must be fully prepared to work on-premises in our Lisbon office.

Position Summary & Welcome Are you fluent in Italian and eager to launch a rewarding international career in one of Europe's most energetic, sun-filled capital cities? We are searching for motivated, customer-oriented individuals to join our vibrant, multicultural team based right here in Lisbon!

Core Daily Duties & Expectations As an Italian Customer Care Specialist, you will act as a primary representative for our brand, delivering high-quality service to our Italian-speaking customer base. Your day-to-day workflow will center around:

Omnichannel Support:

Handling user inquiries professionally and efficiently across incoming phone calls, email channels, and real-time live web chat.

Troubleshooting & Technical Guidance:

Methodically diagnosing account questions, technical issues, and service inquiries, walking customers step-by-step toward complete resolutions.

CRM Data Entry & Tracking:

Documenting clear, precise records of client communications, feedback, and open issue tickets within our centralized CRM system.

Product Knowledge Mastery:

Maintaining a deep understanding of software updates, internal policies, and diagnostic tools to offer accurate and reliable support.

Key Performance Alignment:

Consistently meeting or exceeding your assigned individual metrics (KPIs) while preserving our high standards of service quality.

Candidate Qualifications & Profile Language Skills

Italian:

Excellent, fluent command across both spoken and written communication.

English:

Upper-intermediate working proficiency (B2 level or higher) for clear coordination with internal management and global team members.

Core Competencies

Interpersonal Strengths:

Superior verbal and written communication skills, active listening habits, and an authentic, customer-first approach.

Technical Agility:

The ability to navigate multiple web platforms, ticketing software, and CRM databases smoothly at the same time.

Adaptability:

A positive mindset toward working in a fast-paced corporate environment with a flexible, rotating shift schedule.

Legal Authorization:

Valid EU citizenship or a current, legal full-time work permit for Portugal.

Compensation Packages & Accommodation Plans We offer two customized salary packages tailored to how you prefer to handle your living arrangements in Lisbon:

Package Option A (Self-Arranged Accommodation):

A gross monthly salary of

€1,340

if you choose to find, secure, and fund your own apartment.

Package Option B (Company-Managed Lodging):

A gross monthly salary of

€1,060

paired with dedicated corporate housing.

Relocation Assistance & Extra Benefits

Flight Reimbursement:

Complete financial coverage for your airfare straight to Lisbon to support a seamless relocation.

Corporate Accommodation:

A private bedroom inside a shared company-leased apartment (applicable under Package Option B).

Covered Utilities:

Full employer payment of monthly utility expenses—including water, electricity, and gas-handled directly under the housing package.

Professional Growth & Culture:

Fully paid initial training to set you up for long-term success, clear internal promotion paths, and regular company-sponsored team events.

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