Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Work Setup: Office-based (Lisbon, Portugal) Timeline: Urgent filling preferred Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts) Role Summary Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.

Core Responsibilities

Customer Interaction:

Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.

Issue Diagnostics:

Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.

Documentation:

Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases.

Target Management:

Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.

Ongoing Learning:

Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications

Language Capabilities:

Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.

Shift Availability:

Complete readiness to work flexible, rotating 24/7 shift schedules.

Workplace Presence:

Physical presence and full-time availability to work on-site at our Lisbon office facility.

Legal Eligibility:

Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.

Essential Skills:

Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset.

Compensation Models

Option A: Local Contract (For Local Applicants)

Base Remuneration:

€1,262.33 gross monthly (paid across 12 months)

Housing:

Self-arranged living setup

Target Profile:

Candidates currently living in Lisbon or managing their own accommodation

Option B: Relocation Contract (For Moving Candidates)

Base Remuneration:

€1,059.00 gross monthly (paid across 12 months)

Provided Accommodation:

Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)

Travel Assistance:

Full inbound flight reimbursement after passing the probation period, plus airport pickup

Added Perks

Career Advancement:

Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.

Fully Paid Onboarding:

Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.

Company Life:

Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.

Health & Support:

Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources.

Regional Benefits:

Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.

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