Euronext Securities - Executive Account Management intern

Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, offers an internship in Euronext Securities within the Executive Account Management Team. Key Responsibilities

Support the main Executive Account Managers by acting as the unique operational contact for all assigned Tier1 & Tier2 custodian bank clients. Manage client queries related to settlement and custody topics promptly, meeting the deadlines defined in the SLA. Redirect queries on topics not covered by the team to the appropriate internal departments, ensuring a timely response within the SLA. Track all client queries and provided answers using the ticketing tool. Analyze weekly/monthly query statistics to identify trends and propose improvements that optimise client relationships. Prepare necessary documentation for Relationship Managers to support annual Service Reviews with clients. Introduce new ideas and implement them to innovate procedures and facilitate day‑to‑day work. Candidate Profile

Master’s Degree in Economics or Finance Excellent analytical and quantitative skills Team‑working attitude Precision Proactivity Equal Opportunity Employer

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

#J-18808-Ljbffr