Enterprise Act Engineer II - AMZ8734398

Job ID: | Amazon Web Services, Inc.

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.

Offered Position: Enterprise Act Engineer II

Job Location: Herndon, Virginia

Job Number: AMZ

Position Responsibilities

Design, develop and support global and enterprise companies running cloud‑based mission‑critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed pre‑launch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Position Requirements

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Support Engineer, Systems Engineer, or a related occupation. Must have one year of experience in the following skill(s): 1) designing, developing, implementing, troubleshooting, and managing large‑scale, distributed applications; 2) performing system administration in a Linux or Windows environment; and 3) conducting computer networking, scripting, and automation.

Amazon.com is an Equal Opportunity‑Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am–5:00pm, Salary Range $131,300/year to $177,600/year

Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit

Basic Qualifications

Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Support Engineer, Systems Engineer, or a related occupation. Must have one year of experience in the following skill(s): 1) designing, developing, implementing, troubleshooting, and managing large‑scale, distributed applications; 2) performing system administration in a Linux or Windows environment; and 3) conducting computer networking, scripting, and automation.

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

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