End User Support Specialist

Support Duration: From 18th May to 5th June 2026

• Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications
• Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components
• Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications
• Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations
• Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management
• Perform laptop and desktop imaging, OS deployment, patching, and software installations
• Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems
• Provide VIP / Executive support with high-priority incident handling and quick resolution
• Manage AV and conference room technologies including meeting room setup and troubleshooting
• Support Active Directory, user account management, access permissions, and authentication issues
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DHCP, and DNS
• Coordinate with backend infrastructure, server, and application teams for issue resolution
• Provide Hands & Feet support for Network, Server, Storage, and Data Center environments
• Perform server mounting, rack and stack activities, cable management, device reboot, and console connectivity
• Support shared/network printers and enterprise compliance software installation and troubleshooting
• Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions
• Support after-hours activities, meetings, migrations, and critical business events when required
• Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders

Good to Have Skills

• Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)
• Experience with server hardware, rack labelling, cabling, and physical infrastructure support
• Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools
• Experience with ServiceNow ticketing and ITIL-based support environments
• Ability to coordinate with vendors and backend teams for enterprise-level incident management

• The backfill role requires onsite presence when the primary engineer is on leave or vacation
• Advance notice will be provided whenever your presence is required