EMEA Service Manager - Diagnostic Imaging

• Lead the EMEA service organization with significant strategic influence.
• Drive growth and development across a broad international region.

Azienda

• Manage Service Managers and service channels across the EMEA region, with direct leadership over all service teams.
• Drive service revenue growth, manage cost containment, and hold full ownership of the EMEA Service P&L.
• Lead the regional service training function and oversee the technical training centre, ensuring effective training for both direct and indirect customers.
• Oversee technical support and escalation teams, while coordinating with R&D and Operations for all advanced technical support matters.
• Act as the main point of contact for customers and service channels across the EMEA region.
• Deliver on the KPIs and financial targets set by the company.
• Ensure that direct service teams and channel engineers are fully trained and equipped to service all products sold within the EMEA region.
• Guarantee that service delivery is compliant with applicable local and global SOPs and that company processes are followed in a professional and compliant manner.
• Foster a collaborative team environment where knowledge sharing, skills development, and integration across the organization are encouraged.
• Drive customer satisfaction through the delivery of high‑quality and cost‑effective service.
• Serve as the EMEA focal point for cross‑functional communication with global teams such as R&D, Operations, Quality and others.

Offerta

• Tertiary qualifications in Engineering or related fields, or equivalent experience within the Health Industry and/or Service Management.
• Demonstrated service management experience within the Medical Device industry.
• Solid technical understanding of health imaging equipment and proven experience managing a culturally diverse, highly skilled technical workforce.
• Demonstrated ability to lead and implement organizational change and provide clear direction to teams.
• Willingness to travel internationally and within the EMEA region as required.

Competenze ed esperienza

• Proven ability to supervise and lead a team of field technical staff.
• Demonstrated experience in channel management, ideally within the healthcare sector.
• Strong results orientation with the ability to drive outstanding customer service.
• Excellent written and verbal communication skills.
• Strong technical knowledge of X‑ray systems; experience with CT, MRI, and other modalities is considered an advantage.
• Willingness and ability to travel across the EMEA region as needed.

Completa l'offerta

• Ruolo di leadership regionale : gestione completa dei team di servizio EMEA, inclusi field service, supporto tecnico e canali indiretti.
• Responsabilità strategiche : piena ownership del Service P&L EMEA , guida dei risultati economici e dei KPI di servizio.
• Visibilità internazionale : interfaccia diretta con R&D, Operations, Sales e altri team globali.
• Ruolo chiave nella formazione : guida del training center regionale per team interni e canali indiretti.
• Elevato impatto sul cliente : responsabilità per customer satisfaction, escalation tecniche e standard qualitativi del servizio.
• Esposizione multiculturale : lavoro su un'area EMEA ampia e diversificata, con disponibilità a viaggiare.