Electronic Sustaining Engineer

Overview

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Main activity and responsibility

• Review field tickets and critical failure cases reported by technical interface teams; conduct root-cause analysis and implement corrective actions.
• Contribute to enhancing customer satisfaction by monitoring key performance indicators for the effectiveness and cost of sustaining operations.
• Collaborate with Engineering Development to propose design changes, balancing long-term quality/reliability objectives with the costs of modifications and defect/non-conformity remediation.
• Support the System Test team to ensure every release is adequately validated, documented, and communicated to relevant teams, with clear progress reporting and release-date communication to stakeholders.

Required Skills

• Degree in Electronic Engineering, Electronics Engineering, Computer Science, or related disciplines.
• Experience, even if brief, in technical support for electronic products, ticket management, and root-cause analysis of failures.
• Foundational knowledge of firmware development and, more broadly, product development processes.
• Familiarity with testing, validation, and release methodologies for embedded systems.
• Strong proficiency in C/C++ programming languages.

Additional Skills (Nice to Have)

• Experience, even if brief, with ticketing systems (e.g., DevOps); experience managing DevOps pipelines and automation tooling.
• Foundational knowledge of QA, System Test, and KPI reporting.
• Basic programming knowledge for debugging

Soft Skills

• Excellent command of English, both written and spoken; essential.
• Strong analytical and problem-solving abilities with a customer focus.
• Excellent communication and listening skills.
• Proactive with a continuous improvement mindset.
• High attention to detail.

We Celebrate Who We Are

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion is an equal opportunity and affirmative action employer

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