ECRS Specialist, IT Associate

There are no strangers here, only friends we have yet to meet.” — Frank Oakes

We are seeking a tech-savvy and detail-oriented ECRS Specialist, IT Associate to support POS systems, back-office operations, and store technology. This role is responsible for managing ECRS Catapult, troubleshooting hardware and software issues, supporting associates, and ensuring smooth daily system operations in a fast-paced retail environment.

Why Join Us?

• Career Growth: Start as an apprentice and grow into a skilled floral professional. Your development matters to us—we invest in your success.
• Employee Discounts: Enjoy exclusive discounts on our delicious organic food, including dining and groceries.
• Community & Culture: Be part of a welcoming, supportive family that values diversity, collaboration, and personal growth.
• Work-Life Balance: We offer paid vacation time so you can rest, recharge, and take care of what matters most.
• Referral Rewards: Know someone talented? Refer them and earn rewards for helping our team grow.

Key Responsibilities

• Support and maintain ECRS POS systems and Catapult Back Office
• Create and submit Worksheets, Dynamic Promotions, labels, and reports in Catapult
• Add, update, and manage items within the POS system
• Troubleshoot hardware and software issues including printers, registers, scanners, and card readers
• Respond promptly to service requests and technical issues from associates
• Train and support team members on POS systems and related technology
• Create and update store signage using Adobe Illustrator
• Test equipment functionality and ensure system accuracy
• Follow established IT processes, procedures, and timelines

Qualifications

• Experience with ECRS POS systems and Catapult Back Office preferred
• Proficiency in MS Office, especially Excel
• Basic knowledge of databases and POS system principles
• Strong technical troubleshooting skills
• Detail-oriented with strong organizational and prioritization abilities
• Ability to communicate clearly and follow established processes
• Proficiency in English
• Reliable transportation and flexible availability, including weekends
• Must be 18 years of age or older and able to work full-time (up to 40 hours per week)

Physical Requirements

• Ability to stand and / or walk for the duration of a scheduled shift
• Frequent bending, twisting, reaching, pushing, and pulling
• Ability to lift and / or move objects up to 25 lbs., and occasionally up to 50 lbs.
• Ability to work around store equipment, hardware, and workstations
• Ability to use ladders and step ladders as needed
• Ability to work in environments with moderate dust and cleaning agents
• Ability to work with a variety of fresh, dried, and processed products without allergic reactions
• Ability to occasionally work in tight spaces, including under counters or desks

How to Apply

Ready to bring your culinary passion to life? Apply now on our Careers page and become a key part of the Seed to Table Family!

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Equal Opportunity Statement : Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. We are committed to fostering a diverse and inclusive workplace where everyone can thrive.

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