Ecommerce, Planning & Operations Associate Manager
Descrizione dell'offerta
The Ecommerce, Planning & Operations Associate Manager is part of the Revenue Department.
The role supports the monitoring and analysis of e-commerce performance, contributing to the optimization of sales and operational processes. The position works cross-functionally with internal teams to ensure alignment and continuous improvement of the customer experience.
KEY RESPONSIBILITIES
- Analyze and monitor key KPIs to evaluate e-commerce performance.
- Monitor traffic sources, customer funnel, and user behavior to identify optimization opportunities.
- Monitor and analyze e-commerce operations performance and logistics KPIs to identify and define optimization strategies.
- Support the optimization strategy for e-commerce sales performance through sales analysis, stock monitoring, and price evaluation.
- Support key e-commerce processes and operational streams.
- Work closely with the analytics, marketing, and B&M (Brick & Mortar) sales teams to align on sales strategies.
- Support customer segmentation analysis and monitor KPIs related to orders, returns, and customer experience.
REQUIREMENTS
- University degree in Management Engineering, Economics or related fields.
- Previous experience of 3-5 years in similar roles (e-commerce KPI and operations analysis) is considered a plus.
- Strong analytical skills and excellent proficiency in Excel; knowledge of business intelligence tools (e.g., Tableau, Power BI) is a plus.
- Knowledge of e-commerce logistics and sales dynamics.
- Strong understanding of market trends, consumer behavior, and competitive pricing strategies.
- Excellent negotiation and communication skills.
- Strong analytical skills with the ability to interpret sales data and market research.
- Excellent command of English (written and spoken).
This job posting is open to all individuals, regardless of gender, age, ethnic origin, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with Italian Legislative Decree No. 198/2006 and Law No. 162/2021. The selection process will be conducted in accordance with principles of transparency, fairness, and inclusivity.
The role is based in Casa Milan, Milan