E-Commerce Manager (Maternity leave)
Descrizione dell'offerta
Mission
As E-Commerce Manager, you will be part of the Europe & Middle East Region, reporting to the Omnichannel Director Europe. You will work closely with the Retail functions, being responsible for the following tasks.
Responsibilities
Strategic Leadership & Vision:
Defining and leading the E-Commerce strategy for the EU zone, including cross-functional team leadership and collaboration with other regions (Middle East). This involves developing the commercial calendar, digital strategies, and website supervision.
Forecasting & Planning:
Defining and managing sales forecasts for all EU E-Business activities.
Project Management & Innovation:
Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.
Collaboration & Coordination:
Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.
Business Optimization & Monitoring:
Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.
E-Commerce Development & Launch:
Defining and implementing E-Commerce zone launch strategies with zone teams.
Continuous Improvement:
Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.
Profile
- 5-10 years’ experience in Fashion/Luxury Sale
- Bachelor’s Degree or equivalent is preferred
- Manages own image standards on a high level
- Excellent relationships skills
- Organization, professionalism, self-confidence
- Strong customer service skills
- Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
- Strong knowledge and/or interest for Fashion/Luxury Industry
- Fluent English