Duty Manager

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.

Main Duties and Responsibilities

• Overview of welcome procedures and stay experience for VIP guests
• Address customer issues and complaints
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Inspection of guest rooms and housekeeping operations
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Furnishing guests with practical aid, as needed.
• Check in with employees regularly to determine satisfaction
• Regular check-ins with other departments of the hotel
• Daily check-ins with all F&B outlets and kitchen
• Address employee complaints or performance issues as needed
• Resolving notable disagreements between staff.
• Oversee security of the facility
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Meet regularly with upper management to stay informed on company issues
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Train new hires

Qualifications

• Previous experience in the industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Strong problem-solving skills
• Availability to work in shifts including weekends

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano