Director - Professional Services Southern Europe at Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees, and rapid revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, recognizing the most promising startups in France.

Agicap enables CEOs and finance teams of SMBs and Mid-Market companies to efficiently manage and forecast cash flow, pay suppliers, and receive payments.

Cash is King, and Agicap fundamentally reshapes how companies handle one of their biggest challenges.

Our goal is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

Since inception, we have raised €145M from prestigious VC funds including AVP, Greenoaks, Partech, and BlackFin, with our latest round in November 2024.

This funding accelerates our product innovation, expands our team, and supports our international growth across Europe. We now employ over 500 people.

We attribute our success to passionate and dedicated teams committed to growth and excellence. We are always looking for talented individuals to join our ambitious journey!

About the role

As Director of Professional Services for Italy & Spain, you will lead onboarding and activation teams integral to Agicap’s customer journey.

Your mission: Ensure every client—from fast-scaling SMBs to complex Key Accounts—has a quick, smooth, and impactful start with Agicap. You will manage a team of approximately 30 professionals across three core functions, collaborating closely with Sales, Product, and Account Management to drive activation, satisfaction, and long-term value.

Team Management:

• Recruit, train, and develop a high-performing team focused on user integration and training
• Set performance goals and conduct reviews to meet objectives
• Foster a collaborative, innovative, and positive team culture

Client Relationship Management:

• Build and maintain strong relationships with key clients to understand their needs and ensure their success
• Handle escalated integration and training issues promptly
• Conduct post-implementation reviews to gauge satisfaction and identify further engagement opportunities
• Participate in local awareness events (webinars, physical events) to promote Agicap’s brand

Processes and Frameworks:

• Implement effective data integration strategies, leveraging our SSC in Lisbon to ensure smooth onboarding
• Contribute to training programs led by the CS Enablement team to maximize tool adoption
• Standardize scripts, processes, tools, and routines to enhance team performance

Cross-Department Collaboration:

• Work with the product team to relay user feedback for product improvements
• Coordinate with sales to ensure seamless client onboarding from sales to implementation
• Partner with support to resolve user issues and improve satisfaction
• Ensure smooth handovers to the Account Management team for renewals and expansion opportunities

Performance Management:

• Manage key departmental metrics such as:
• Activation (onboarding time, post-onboarding activity, product usage)
• Customer satisfaction (NPS)
• Revenue metrics (GRR, upsell and cross-sell opportunities)

Qualifications:

• Native or fluent in Italian and English
• Based in Milan or willing to relocate
• Hybrid work model: minimum 4 days/week in the office
• At least 7 years of professional experience
• 3-4 years in Professional Services, Customer Success, or Implementation projects in B2B software or IT/Digital consulting
• Management experience leading teams of 8-10 or more, with multiple reporting lines
• Experience in mid-market treasury or complex financial software (e.g., ERP) is a plus

Thank you!

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