Director, Process Transformation GBS

Experteer Overview

As Process Transformation Director, you will lead digital, analytics, continuous improvement, and change capabilities within Global Business Services to enable data-driven decisions and automation at a global scale. You will build and execute the GBS Digital Roadmap, partner with IS, and drive transformation across all service lines while upholding SOX controls. You will shape change adoption through structured change management, training, and stakeholder engagement. This role offers impact across regions, accelerating maturity from operational to strategic partnership while fostering a data-lue mindset.

Retribuzione / Benefits

• Develop and maintain the GBS Digital Roadmap aligned with enterprise priorities
• Identify and drive automation opportunities (RPA, workflow, optimization)
• Lead a team of Digital and System Experts supporting GBS systems (Blackline, SmartClose) and new tools
• Serve as primary interface between GBS and IS for digital initiatives
• Introduce and pilot new digital capabilities adding value to GBS and the business
• Oversee centralized KPI & Analytics capability and standardized dashboards
• Strengthen data governance and ensure SOX-compliant reporting
• Lead change management strategies for GBS projects and initiatives
• Build and lead Continuous Improvement capability; partner with GBPOs for governance and scalability
• Manage end-to-end transformation programs in collaboration with PMO, Operations, Business, and IS
• Promote harmonization across regions; challenge status quo and promote modern ways of working
• Develop and nurture high-performing teams in systems, analytics, CI, and change

Responsabilità

• 8+ years coordinating Digital/IS projects or transformation initiatives
• Strong background in digital tools, automation, and system configuration/optimization
• Experience with end-to-end processes (P2P, O2C, R2R, HR services)
• Proven success managing global change and transformation programs
• Strong stakeholder management in a complex matrix organization