Director of Rooms

Director of Rooms

This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office , Housekeeping , and Reservations teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.

This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations.

Key Responsibilities

• Oversee the performance and daily operations of the Front Office , Housekeeping , and Reservations departments
• Ensure guest experiences reflect the brand's pillars of well‑being, sustainability, and personalized service
• Foster a culture of care, mindfulness, and excellence within the Rooms team
• Lead recruitment, training, and development initiatives to build a highly motivated and service‑driven team
• Implement operational strategies that support energy conservation, reduced waste, and wellness‑oriented service delivery
• Monitor guest feedback and satisfaction metrics, implementing improvements as needed
• Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service
• Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality
• Represent the Rooms Division in strategic discussions at the Executive Committee level

Candidate Profile

• 3–5 years of experience in a leadership position within a well‑structured, international hotel group, preferably in Italy
• Strong operational knowledge of luxury hotel Rooms Division functions
• Experience leading both Front Office and Housekeeping teams in a 5-star environment
• Fluent in Italian and English; additional languages are highly desirable
• Passionate about wellness, sustainability, and innovative guest service
• Empathetic leader with excellent communication and problem‑solving skills
• Ability to thrive in a high‑expectation, detail‑focused, and collaborative environment

For more information or to apply, please send your CV to

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