Director of Rooms

Director of Rooms Salary : €Negotiable Location : Rome, Italy

This luxury 5-star property is looking for a Director of rooms. The

Director of Rooms

is a strategic and operational leader responsible for managing the

Front Office, Housekeeping, and Reservations

teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.

This position is part of the

Executive Committee

and reports jointly to the

General Manager and Director of Operations

Key Responsibilities Oversee the performance and daily operations of the

Front Office

Housekeeping

Reservations

departments Ensure guest experiences reflect the brand's pillars of

well-being

sustainability

personalized service Foster a culture of care, mindfulness, and excellence within the Rooms team Lead recruitment, training, and development initiatives to build a highly motivated and service-driven team Implement operational strategies that support energy conservation, reduced waste, and wellness-oriented service delivery Monitor guest feedback and satisfaction metrics, implementing improvements as needed Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality Represent the Rooms Division in strategic discussions at the Executive Committee level

Candidate Profile 3–5 years

of experience in a leadership position within a

well-structured, international hotel group

preferably in

Italy Strong operational knowledge of luxury hotel

Rooms Division

functions Experience leading both Front Office and Housekeeping teams in a 5-star environment Fluent in Italian and English

additional languages are highly desirable Passionate about

wellness, sustainability

and innovative guest service Empathetic leader with excellent communication and problem-solving skills Ability to thrive in a high-expectation, detail-focused, and collaborative environment

Director of Rooms Salary : €Negotiable Location : Rome, Italy

If you would like to have more information about the role, please apply or send your cv to

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