Director of Housekeeping - Bulgari Hotel Roma

Overview

Director of Housekeeping - Bulgari Hotel Roma. The role manages housekeeping functions and staff daily to ensure property guest rooms, public spaces and employee areas are clean and well maintained. Directs and works with the team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Responsibilities

• Manage housekeeping operations and budgets; ensure compliance with policies, standards and procedures.
• Understand the importance of the department\'s operation on the property\'s financial goals and educate staff on details as appropriate.
• Review staffing levels to ensure guest service, operational needs and financial objectives are met.
• Obtain lists of rooms to be cleaned and prospective check-outs or discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of the department\'s operations on overall property financial goals and manage to achieve or exceed budgeted goals.
• Ensure all employees have proper supplies, equipment and uniforms.
• Communicate areas that need attention to staff and follow up to ensure understanding.
• Supervise daily housekeeping shift operations and ensure compliance with all policies, standards and procedures.
• Participate in departmental meetings and communicate departmental goals to produce desired results.

Human Resources

• Use on-the-job training tools to train new room attendants and provide follow-up training as necessary.
• Establish and maintain open, collaborative relationships with employees and ensure they do the same with others.
• Schedule employees to business demands and track time and attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently; complete disciplinary procedures and documentation as required.
• Observe service behaviors and provide feedback to individuals; ensure recognition is taking place on all shifts.
• Solicit employee feedback, maintain an open-door policy, and review satisfaction results to identify and address concerns.
• Participate in interviewing and hiring of team members with the appropriate skills.

Customer Service

• Set a positive example for guest relations.
• Develop and implement corrective action plans to improve guest satisfaction; empower employees to provide excellent service.
• Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints; strive to improve service performance.

At Marriott International, we are an equal opportunity employer and foster an inclusive environment. Bulgari Hotels & Resorts is part of Marriott International\'s portfolio, and we are committed to non-discrimination on any protected basis.