Director of Hospitaliy Operations

Position Overview

Location: Italy | Type: Full‑time | Mode: Hybrid with travel

Compensation: Competitive executive package, commensurate with experience

About Guild Living

Guild Living is pioneering a new model of longevity living in Italy — creating beautifully designed communities where people can live well, stay connected, and age joyfully.

Founded by Eugene Marchese and Michael Eggington — two of Australia’s most experienced senior living executives — Guild Living combines world‑class hospitality, wellness programs, and architecture to redefine later living.

Our first community, Guild Siena , has already transformed the way Italians experience aging beautifully. With new developments underway in Trieste, Versilia, Lake Garda, and Florence , Guild Living continues its mission to create places where people can live longer, better, and more meaningfully.

The Role

As Director of Hospitality Operations , you will lead Guild Living’s operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.

This is a hands‑on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi‑site or mixed‑use wellness and lifestyle destinations.

Key Responsibilities

• Provide strategic and operational leadership across Guild Living’s Italian communities, ensuring brand consistency, profitability, and service excellence.
• Oversee daily operations across luxury short‑stay retreats and residential living communities.
• Lead and develop high‑performing teams, fostering a culture of accountability, guest focus, and operational excellence.
• Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
• Manage P&L performance, budgets, and KPIs, reporting directly to the Guild Living Global Board.
• Build and maintain relationships with key stakeholders — investors, local authorities, partners, and collaborators.
• Support pre‑opening planning, recruitment, and on‑site launch execution for new destinations.
• Collaborate cross‑functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.

About You

You are an experienced Hospitality Director , Cluster General Manager , or Operations Executive with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.

You bring:

• Fluency in Italian and English
• Strategic acumen and hands‑on operational leadership
• Strong people management and coaching skills
• Excellent communication and stakeholder engagement abilities
• Experience in multi‑site and/or pre‑opening operations
• Passion for design, wellness, and lifestyle‑led hospitality

Details

• Contract: Full‑time executive appointment (or consultancy)
• Working hours: Flexible, hybrid, with travel across Italy
• Remuneration: Competitive executive package (to be negotiated)
• Benefits: Expense reimbursement, company laptop, and professional support tools

Why Join Guild Living

• Lead Italy’s most innovative hospitality and longevity brand
• Shape guest experience and operational excellence across multiple destinations
• Work directly with visionary founders Eugene Marchese and Michael Eggington
• Join a purpose‑driven company blending design, wellness, and human connection

To Apply

Please send your CV and a short note describing how your leadership aligns with Guild Living’s vision for hospitality and longevity living to .

“The beauty of every age begins with how we live each day.”

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