Director of Hospitaliy Operations

Location:  Italy | Type:  Full-time | Mode:  Hybrid with travel

Compensation:  Competitive executive package, commensurate with experience

About Guild Living

Guild Living is pioneering a new model of longevity living in Italy — creating beautifully designed communities where people can live well, stay connected, and age joyfully.

Founded by Eugene Marchese and Michael Eggington — two of Australia’s most experienced senior living executives — Guild Living combines world-class hospitality, wellness programs, and architecture to redefine later living.

Our first community, Guild Siena , has already transformed the way Italians experience aging beautifully. With new developments underway in Trieste, Versilia, Lake Garda, and Florence , Guild Living continues its mission to create places where people can live longer, better, and more meaningfully.

The Role

As Director of Hospitality Operations , you will lead Guild Living’s operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.

This is a hands-on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi-site or mixed-use wellness and lifestyle destinations.

Key Responsibilities

• Provide strategic and operational leadership across Guild Living’s Italian communities, ensuring brand consistency, profitability, and service excellence.
• Oversee daily operations across luxury short-stay retreats and residential living communities.
• Lead and develop high-performing teams, fostering a culture of accountability, guest focus, and operational excellence.
• Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
• Manage P&L performance, budgets, and KPIs, reporting directly to the Guild Living Global Board.
• Build and maintain relationships with key stakeholders — investors, local authorities, partners, and collaborators.
• Support pre-opening planning, recruitment, and on-site launch execution for new destinations.
• Collaborate cross-functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.

About You

You are an experienced Hospitality Director , Cluster General Manager , or Operations Executive  with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.

You bring:

• Fluency in Italian and English
• Strategic acumen and hands-on operational leadership
• Strong people management and coaching skills
• Excellent communication and stakeholder engagement abilities
• Experience in multi-site and/or pre-opening operations
• Passion for design, wellness, and lifestyle-led hospitality

Details

Contract:  Full-time executive appointment (or consultancy)

Working hours:  Flexible, hybrid, with travel across Italy

Remuneration:  Competitive executive package (to be negotiated)

Benefits:  Expense reimbursement, company laptop, and professional support tools

Why Join Guild Living

• Lead Italy’s most innovative hospitality and longevity brand
• Shape guest experience and operational excellence across multiple destinations
• Work directly with visionary founders Eugene Marchese and Michael Eggington
• Join a purpose-driven company blending design, wellness, and human connection

To Apply:

Please send your CV and a short note describing how your leadership aligns with Guild Living’s vision for hospitality and longevity living to 

“The beauty of every age begins with how we live each day.”