Director of Customer Service & Operational Excellence

A leading shipping company is seeking a Customer Service Director in Liguria to enhance operational efficiency and exceed customer expectations. The ideal candidate will have 8-10 years in a shipping-related customer service role, strong leadership skills, and fluency in English, Italian, and Spanish. Responsibilities include coaching staff, managing high-level customer concerns, and ensuring adherence to company policies. This role offers an opportunity to drive continuous improvements within the Customer Service department.
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