Digital Workplace Specialist

Role Overview

The Digital Workplace Specialist is responsible for designing, operating, and continuously improving the company’s modern workplace ecosystem based on Microsoft 365 and related technologies.

The role ensures a secure, efficient, and user-centered digital experience across endpoints, collaboration tools, and identity platforms.

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Key Responsibilities

Identity & Access Management

• Manage and optimize Entra ID (Azure AD) tenants, including identity lifecycle, security groups, conditional access, SSO, MFA, and privileged access.
• Support governance of roles, permissions, and Zero Trust principles.
• Hybrid environment knowledge (Active Directory, AD Connect).

Endpoint Management

• Administer and maintain Microsoft Intune for device enrollment, compliance policies, configuration profiles, application deployment, Windows Autopatch, update management, and endpoint security baselines.
• Support Windows, macOS, mobile devices, and BYOD scenarios.
• Troubleshot endpoint issues in collaboration with Service Desk teams.

Collaboration & Content Services

• Manage and administer SharePoint Online, Teams, and OneDrive environments.
• Maintain permissions models, access controls, and content security.
• Drive adoption of modern collaboration features and best practices.
• Provide 2nd/3rd‑level support for M365 collaboration tools.

Digital Workplace Operations

• Provide 2nd/3rd level support for Microsoft 365 services and endpoint-related challenges.
• Knowledge of ServiceNow as ticketing management system.
• Create and maintain operational documentation, knowledge base articles, and end-user guides.

Security & Compliance

• Implement and maintain security configurations aligned with company policies.

Skills & Qualifications

Technical Skills

• Strong knowledge of Microsoft 365, especially:
• Entra ID (Azure AD)
• Microsoft Intune
• SharePoint Online
• Teams, including Voice, Rooms, Apps
• Exchange Online (basic-to-intermediate)
• Familiarity with endpoint security, Windows 11, iOS, Android and macOS management.
• Basic scripting skills (PowerShell preferred).
• Understanding of Zero Trust, identity governance, and security best practices.

Soft Skills

•       Strong problem-solving attitude and customer-centric mindset.

•       Ability to work with cross-functional teams and manage priorities. xdwybme

•       Clear communication skills and documentation capabilities.

Language skills

•       B2 English level is mandatory