Digital Platforms And Documentation Officer

Digital Platforms and Documentation Officer

Job Description

The role is located in the Secretariat of the International Treaty on Plant Genetic Resources for Food and Agriculture at FAO headquarters in Rome, Italy. The Digital Platforms and Documentation Officer reports to the Technical Officer in charge of the operations of the Multilateral System of Access and Benefit-sharing (MLS) and the Global Information System (GLIS) of the ITPGRFA.

Key Responsibilities

• Daily operations of the Treaty Corporate Website and digital assets, ensuring timely publication of multilingual web content and official meeting documentation.
• Publish reliable data and online reports, review and improve user experience and stakeholder engagement across the Treaty website and related systems during Governing Body sessions and intersessional periods.
• Develop, test and debug FAO Websites using SiteFinity and collaborate with the OCC Web team.
• Support preparation, publication and dissemination of official documents and information products, ensuring compliance with FAO writing style, visual identity, web, logo and publishing policies.
• Collect, analyse and structure programme data to generate dashboards and reports aligned with corporate analytics standards and Treaty communication needs, synthesising insights for continuous improvement.
• Maintain and update databases, registries and web pages, ensuring quality, consistency and version control.
• Participate in multidisciplinary teams and contribute to training materials and organisation of workshops/webinars.
• Support organisation, conduct and follow‑up of meetings, consultations and conferences, including development and production of required materials and timely web updates.

Specific Functions

• Implement front‑end updates and enhancements on the FAO corporate CMS for the ITPGRFA website, building and refining page templates, components and content types.
• Ensure accessibility (WCAG), multilingual consistency, metadata, tagging and basic SEO.
• Coordinate digital workflows for Governing Body documentation, including authoring, clearance, layout, metadata, web posting and archiving.
• Support extraction, cleaning and analysis of operational and programmatic data; prepare tables, visuals and online reports (e.g., germplasm flows, usage statistics).
• Design and manage simple feedback loops (online forms/surveys/comments) and synthesise insights for continuous improvement.
• Maintain and incrementally improve Treaty‑related information systems, provide basic help‑desk/user guidance, collect issue reports and coordinate fixes with technical counterparts.
• Support timely web publication of decisions, notifications, calls and committee materials; maintain content calendars, document trackers and status dashboards.
• Apply corporate standards for accessibility, multilingual content, data protection, open data and web security; perform routine checks (broken links, redirects, performance, analytics).

Qualifications

• Advanced university degree (Master’s or equivalent) in computer science, information science, information systems, political science, law, international relations, education or a related field.
• Three years of relevant experience at an international level in digital and documentation management support.
• Proficiency (level C) in English and intermediate knowledge (level B) of another official FAO language (Arabic, Chinese, French, Russian, or Spanish).

Technical/Functional Skills

• Experience supporting multilingual web content on an enterprise CMS (Sitefinity, Drupal, SharePoint) and coordinating publishing workflows.
• Proven skills in web editing and front‑end updates (HTML/CSS basics, image optimisation, accessibility checks) and information architecture (navigation, taxonomy, tagging).
• Experience with data collection, cleaning and descriptive analysis (Excel, Power Query, basic data visualisation) and producing online reporting pages.
• Familiarity with document production standards for intergovernmental processes and records/web archiving practices.
• Experience supporting technical programmes for biodiversity or plant genetic resources for food and agriculture.
• Experience supporting stakeholders and users to collect feedback and translate it into content and UX improvements.
• Knowledge of FAO publishing/web standards, Treaty‑related portals and collaboration with corporate IT/communications teams is an asset.
• Experience in C# development (asset).

General Information and Conditions of Service

• FAO reserves the right not to make an appointment. • Extension of fixed‑term appointments is based on certification of performance and availability of funds. • Appointment will be subject to certification that the candidate is medically fit, accreditation, residency or visa requirements and security clearances.

A competitive compensation and benefits package is offered. Other benefits, subject to eligibility, include: dependency allowances, rental subsidy, education grant for children, home leave travel, 30 working days of annual leave, pension fund entitlements under the UN Joint Staff Pension Fund, international health insurance, optional life insurance and disability protection.

FAO encourages a positive workplace culture to increase inclusivity and diversity. This includes family‑friendly policies, flexible working arrangements and standards of conduct.

EEO Statement

FAO is committed to a workforce diverse in terms of gender, nationality, background and culture. Qualified female applicants, qualified nationals of non‑and under‑represented Members and persons with disabilities are encouraged to apply.