Digital Payments & Freud Specialist

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
We’re looking for a sharp, detail-oriented, and analytical person to support our Payment & Fraud department located in Milan. This role is a perfect match for someone who has recently completed an internship or has one year of experience and is eager to build a career in digital payments and fraud prevention within a fast-paced e-commerce environment.
Key Responsibilities

• Advanced Monitoring: Daily oversight of transactions to flag suspicious activity, with a specific focus on “high-ticket” luxury items and limited-edition releases.
• Fraud Detection & Analysis: Deep-dive into fraud patterns (account takeovers, bot activity, identity theft) and stay ahead of emerging threats in the resale and luxury markets.
• Identity & Trust: Manage digital identity verification processes for new and high-profile buyers.
• Chargeback & Dispute Management: Lead the investigation of chargebacks and “Item Not Received” (INR) claims to minimize financial loss.
• Strategic Support: Assist the Manager in refining fraud rules and logic within our detection tools.
• Cross-functional Synergy: Partner with Customer Support, Logistics, and Finance to ensure flagged orders are processed or cancelled efficiently.
• Reporting: Maintain precise documentation and contribute to KPIs and fraud-prevention dashboards.
  

Qualifications & Skills

• Education: Degree in Economics, Finance, Data Science, or related fields.
• Experience: Previous internship/1 year experience in payments or e-commerce.
• Technical Skills: Advanced Microsoft Excel; knowledge of SQL, Python, or BI tools is a strong plus.
• Soft Skills: Strong problem-solving, integrity, and fluency in English.
• Plus: Passion for the sneaker/luxury market and familiarity with payment/fraud platforms (e.g., Adyen, Riskified).
  

Position Details

• Job Title: Payment & Fraud Specialist
• Location: Milan, Italy (Hybrid)
• Duration: 12 months (Fixed term with permanent potential)
  

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.