Digital coordinator

Eleventy World S.r.l. is a leading Italian fashion retail company, specializing in the production and distribution of high-quality luxury apparel and accessories. With a strong focus on contemporary elegance, Eleventy stands out for its made-in-Italy, artisanal approach and its ability to combine tradition and innovation. The company operates globally with a network of boutiques, partners, and distributors, ensuring an exclusive and tailored service to its customers.

Over the last year Eleventy has significantly expanded its presence online, both on social media channels, and through different sales channels (indirect and direct,

This is a fantastic opportunity for an enthusiastic and proactive individual, passionate about digital area in general, who has already started his/her career in the digital field and would like to take the next step in the fashion luxury industry.

This position is based in Milan (M1 San Babila stop), with a traditional full on-site set-up. The role reports directly to the eCommerce Director, involves maximum collaboration within the Digital Team, works closely with other internal cross-functional teams, and cooperates with external counterparts.

The Role

The role ensures that digital activities are successfully completed, optimizing time, costs, and results. It also ensures that digital communication, whether direct or through Eleventy partners, aligns with the company tone of voice and maintains consistency across all managed channels. Additionally, it plays a key part in supporting the strategic decision-making process by providing timely and accurate information.

The Digital coordinator will operate on 2 different levels: he/she will be responsible for maintaining a high-level overview of all the digital activities, granting planning and updates, but also from a pure operational standpoint, granting that certain activities, like coordination of external partners, content creation, information collection and organizing, are performed at best.

He/she:

· Coordinates internal and external team activities (for example: web agencies, social agencies, partners in business)

· Maintains and makes visible, using specific tools, an activity plan

· Manages ad hoc projects in the digital area

· Timely collects and structures information that are relevant for digital editorial activity (e.g., event dates, store openings, collection releases, collaboration launches, etc.)

· Manages the relationship and coordinates with our online brand protection partner, which reports cases of unauthorized use of the brand name and digital assets, investigating internally on the cases mistakenly reported (authorized partners)

· Maintain an editorial plan, according to the given directions

· Manages the DEM creation, sending and reporting.

· Works raw data extracted from various systems, integrating and transforming them into reports to support strategic definition activities

· Takes care of copy content production used on digital channels, whenever required, including using AI

· Provides general support for all digital team activities, also covering other team’s members’ activity if required

Requirements

Hard skills

• 3-years experience minimum in a similar role
• Bachelor or Master in a Digital related area
• Project Management and organization basic concepts
• Strong written and verbal communication skills in English and Italian
• Experience working with cross-functional teams (e.g. creative, e-commerce, PR)
• Competency with Excel, Powerpoint
• Knowledge of digital marketing and digital communication concepts (e.g., copywriting, storytelling, tone of voice, etc.)
• Basic understanding of HTML
• Familiarity with email marketing tools (Klavyio), Shopify platform and social media scheduling platforms (e.g. Meta Business Suite)
• Creativity and strong luxury aesthetic sense

Soft Skills

• Teamwork ability
• Willingness to walk the extra mile
• Sense of responsibility, autonomy and proactivity
• Attention to detail
• Openness to learning and contribute to the objectives given time-to-time
• Effective communication
• Ability to adapt to fast pace change environment and new tasks
• Listening skills
• Problem solving
• Effective time management
• Assertiveness

Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Part of the interview will be held in English.

We look forward to hearing from you!