Diagnostics Solutions Engineer — Pre & Post-Sales

## Technical Application SpecialistApplylocations: Italy - Rome: Italy - Campania - Naples: Italy - Marche - Ancona: Italy - Marche - Pesaro: Italy - Campania - Salernotime type: Full timeposted on: Posted Todayjob requisition id: ## **JOB DESCRIPTION:**### **The role**The Application Specialist supports the sales process and maximizes customer value through **pre‐sales and post‐sales technical support and education**. This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted **brand ambassador for Abbott**.You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‐based teams to drive commercial success and organic growth.### **Customer scope**You will support a broad range of customer segments, including:* Public and private hospitals* Centralized and core laboratories* Emergency Departments and other hospital units### **Key responsibilities****Pre‐sales to post‐sales customer activities*** Partner with the sales team to execute pre‐sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions* Develop, adapt and track educational materials; capture and communicate evaluation outcomes* Plan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‐installation follow‐up* Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training* Assess when to manage issues directly or escalate to European Technical Support, ensuring follow‐up until full resolution**Ongoing collaboration*** Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions* Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system* Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality)* Support Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer satisfaction* Contribute to tender submissions and contract preparation for key customers* Collaborate with Marketing on product demonstrations, congresses, internal meetings and training events* Work with Scientific Liaison on key site studies and KOL relationship* Bachelor’s degree in **Biology, Biochemistry, Microbiology, Pharmacy or Biomedical Engineering**### ### **Experience & skills*** **5+ years of experience** in the medical or diagnostics industry (In Vitro Diagnostics preferred)* Experience with **IT connectivity** of diagnostic or medical devices to hospital **LIS/HIS** systems* Strong customer‐focused mindset with proven technical and commercial capabilities* Excellent communication, teamwork and relationship‐building skills* Strong time management, prioritization and ability to work autonomously* Solid understanding of diagnostic products, technical solutions and industry terminology, with the ability to quickly learn new concepts* High proficiency with digital tools and applications, including connectivity software, **Microsoft Office (Excel, PowerPoint)**, **Salesforce.com**, and web‐conferencing platforms (Teams, WebEx)### **Languages*** **Italian:** fluent* **English:** fluent###**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**CRLB Core Lab## **LOCATION:**Italy > Rome : Via Giorgio Ribotta 9## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Not Applicable
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