Desktop Support Technician

EUC L1 FTE Requirement – Parma, Italy

It will begin with a three-month dedicated FTE model and then transition into an on-demand/designated support structure.

Site Address: Via Segrè 5/A, 43122 Parma, Italy

Experience: 2-3 years of Experience as Desktop Support Engineer

(Project Start Date: January 15, 2026)

Customer JD:

• Support user onboarding by preparing laptops for deployment, managing onsite spare devices, and issuing equipment to users on an on-demand basis.
• Hardware requests, returns, and device setup
• Workstation maintenance
• Basic LAN/WLAN support – This is needed in the first few weeks of onboarding; this will also happen in phases.
• Hardware inventory and documentation
• Local coordination with vendors
• Local laptop and end-user issues