Descrizione dell'offerta
Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support "
È questo il suo prossimo lavoro? Legga la descrizione completa qui sotto per scoprirlo e non esiti a candidarsi. - Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
- Provisioning and deprovisioning of corporate devices (laptops, phones)
- Replace broken devices with temporary devices in accordance with Ericsson’s processes
- Provide technical guidance to end users for day-to-day IT issues within the office environment
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)." Office IT Infrastructure Support " - Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
- Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
- On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
- Basic tasks for PABXs where applicable in coordination with L2 teams
- Print equipment receipt, install, and test the printer.
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
- Workplace monitor deployment, testing, and logistics handling
- Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
- Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
- Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
- Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
- Assist during internal/external audits & SOX and other compliance" "Asset Management: " " - Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures
- Tag /Label assets following Ericsson’s guidelines
- Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
- Image in stock devices with latest approved OS images
- Update records regularly to maintain accurate inventory information.
- Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
- Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required). xpavfwm
- Arrange temporary laptop loans from local stock.
- Coordinate warranty repairs
- Clean/check devices before redeployment
- Offsite Tape management coordination with 3rd party supplier (where applicable)
- Assist during internal/external audits & SOX & other compliances" Project Based Site Support " - Support for office moves, equipment relocations, or hardware refresh projects
- Assist local business events such as AEMs, demos (demand based) "
È questo il suo prossimo lavoro? Legga la descrizione completa qui sotto per scoprirlo e non esiti a candidarsi. - Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
- Provisioning and deprovisioning of corporate devices (laptops, phones)
- Replace broken devices with temporary devices in accordance with Ericsson’s processes
- Provide technical guidance to end users for day-to-day IT issues within the office environment
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)." Office IT Infrastructure Support " - Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
- Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
- On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
- Basic tasks for PABXs where applicable in coordination with L2 teams
- Print equipment receipt, install, and test the printer.
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
- Workplace monitor deployment, testing, and logistics handling
- Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)
- Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
- Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
- Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
- Assist during internal/external audits & SOX and other compliance" "Asset Management: " " - Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures
- Tag /Label assets following Ericsson’s guidelines
- Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
- Image in stock devices with latest approved OS images
- Update records regularly to maintain accurate inventory information.
- Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
- Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required). xpavfwm
- Arrange temporary laptop loans from local stock.
- Coordinate warranty repairs
- Clean/check devices before redeployment
- Offsite Tape management coordination with 3rd party supplier (where applicable)
- Assist during internal/external audits & SOX & other compliances" Project Based Site Support " - Support for office moves, equipment relocations, or hardware refresh projects
- Assist local business events such as AEMs, demos (demand based) "
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