Desktop Support Specialist
Descrizione dell'offerta
Hiring: Desktop Support Engineer (Italian Speaker) | EU Based
We are looking for a customer-focused Desktop Support Engineer to manage end-user support and IT workplace services. This role involves hands-on support for desktops, laptops, mobile devices, and conferencing tools, along with providing VIP user assistance.
Key Responsibilities:
- Support Windows 10, O365, and standard desktop applications
- Troubleshoot hardware, printers, mobile devices (iOS/Android)
- Manage IT assets, inventory, and device lifecycle
- Provide support for Teams/VC equipment
- Coordinate with Service Desk, L2/L3 teams, and vendors
- Handle basic network troubleshooting (LAN/WAN)
Skills Required:
- Experience with tools like SCCM, Intune, ServiceNow
- Strong troubleshooting and user support skills
- Excellent communication and customer handling
Requirement:
- Italian citizenship or fluent Italian language skills (mandatory)