Desktop Support Specialist

Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract

Location: Venice (Onsite) Employment Type: Freelance / B2B Contract Engagement: On-Demand Dispatch | Ticket-Based Work

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands‑on technical assistance in enterprise environments.

Key Responsibilities

• Provide onsite desktop and deskside support for hardware, software, and network-related issues
• Perform IMAC (Install, Move, Add, Change) and break/fix activities
• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
• Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking
• Manage Active Directory user accounts, password resets, and group memberships
• Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management
• Troubleshoot BitLocker encryption and recovery key issues
• Update service tickets and documentation while adhering to SLA and ITIL processes
• Escalate complex technical issues when required

Requirements

• 3+ years of experience in Desktop Support, EUC, or IT Support
• Hands‑on experience with Active Directory
• Experience with Microsoft Intune and/or SCCM
• Experience supporting BitLocker encryption and recovery
• Strong knowledge of Windows 10/11 and Microsoft 365
• Basic networking and hardware troubleshooting skills
• Excellent communication and customer service skills
• Ability to travel to customer sites and respond to dispatch requests
• Own laptop and standard IT toolkit preferred

Rate Card

• Hourly Rate: €30/h
• Half-Day (up to 4 hours): €90
• Full-Day (up to 8 hours): €140

This is an on-demand dispatch role, not a full-time position. Engineers are engaged on a ticket‑by‑ticket basis depending on customer requirements.