Desktop Support Specialist

Key Responsibilities

• Provide Level 1 (L1) technical support to end users (in person, phone, or email)
• Troubleshoot basic hardware issues (desktops, laptops, printers, monitors)
• Assist with software problems (Windows OS, MS Office, basic applications)
• Help users with login issues, password resets , and account access
• Set up and configure new computers and peripherals
• Install and update software and operating systems
• Document issues and solutions in a ticketing system
• Escalate unresolved issues to L2 or L3 support teams
• Follow IT policies and security guidelines