Desktop Support Engineer

Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Milano for one of our top clients, a main actor in the Finance market.

This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues.

As a Desktop Support Engineer, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary.

Responsibility for the role:

• Support a diverse group of energetic users with varying levels of technical expertise and requirements;
• Provide both desk-side and remote support to end-users;
• Maintain Thin Client, Laptops, Mobile phones and focusing on functionality, end user experience, and efficient problem resolution;
• Install & troubleshoot end user equipment including: Computer hardware, Microsoft & third-party Software and Insurance applications (if need be), Mobile devices, Desk phones and printers;
• Manage and maintain conference room equipment;
• Creating/updating required technical documents for maintaining knowledge repository;
• Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, mobile phones, registering SIM card, account creation and access authorization based on provided policies;
• Manage and monitor the IT Support ticket queue.

Requirements:

• English communication proficiency;
• Microsoft end-user technologies (Windows 10 OS, Microsoft Office 365 suite application);
• Hardware/Software and Remote Support;
• End-user technologies;
• Good knowledge with Windows registry;
• Ability to troubleshoot software/hardware issues and provide timely resolution.

Advantages:

• knowledge of ServiceNow.

Why choose TATA?

TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.

our offer includes:

• multinational work environment
• permanent work contract
• competitive offer and benefits
• flexible and agile work environment

If you are ambitious, passionate with new technology and digital transformation, we look forward to receiving your application!