Deskside Support Technician

Job Title: Deskside Support Engineer (Onsite – Milan)

Duration: 3 months (possible extension 1–3 months)

Workload: 4 Days per week (Mon–Thu, 32h/week)

Setup: Freelance (Daily rate / Limited Company / Umbrella / Partita IVA)

Location: Milan, Italy (Onsite)

We are seeking an experienced Deskside Support Engineer to provide onsite end‑user technical support within a large corporate environment.

Key Responsibilities:

• Provide hands‑on support for desktops, laptops (Windows & Mac), mobile devices, printers, scanners, AV systems, and peripherals.
• Troubleshoot issues across Windows 11, MacOS, VPN connectivity, wireless networks, and corporate applications.
• Perform IMAC tasks (Install/Move/Add/Change) and manage repairs, spare parts, and hardware components.
• Maintain system configurations and documentation while logging all activity in the client's ticketing tool.
• Support backups, data restorations, and user migrations.
• Deliver Smart Hands assistance for networking, server, and telecom technologies.
• Manage IT asset inventory, including periodic audits.
• Potentially provide Executive Support and occasional after‑hours or on‑call assistance.
• Travel to additional sites if required.

Must‑Have Skills:

• Strong hands‑on deskside / end‑user support experience in a corporate environment.
• Proficiency with Windows 11, MacOS, Microsoft Office, PC hardware, smartphones, and peripherals.
• Experience supporting remote users and distributed environments.
• Ability to troubleshoot complex technical issues independently.
• Fluency in English (B2) and Italian (B2–C1).
• Excellent communication, professionalism, and customer‑facing skills.
• Ability to lift up to 25kg and work onsite continuously.

Nice‑to‑Have:

• A+ Certification
• MCP
• ITIL Foundation
• Experience providing Executive Support