Deputy Boutique Manager (M / w) - Milan

Position

TAG Heuer : the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future. Our slogan #DontCrackUnderPressure is more than a claim - it is a mindset. If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated

Deputy Boutique Manager (M / W) - Milan Store

Purpose

In cooperation with the Boutique Manager, your mission is to effectively manage the team to achieve sales targets, pro-actively support management to ensure both short and long-term goals are achieved, provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales, and act as a key ambassador of TAG Heuer.

Responsibilities

• Support the Boutique Manager in the efficient running of the store on a day-to-day basis
• Monitor and report sales information to head office
• Support the team in clienteling and CRM activities and monitor their performance
• Ensure the team maximizes sales by effectively managing resources and by providing a high quality of service to all customers
• Achieve and maintain mystery shopper targets
• Check stock levels on a regular basis, report any stock or security issues to head office
• Open and close the boutique and ensure all the team are aware, and follow the security procedures
• Merchandise displays and ensure high standards are maintained within the boutique
• Ensure accounting procedures are followed and reported timely and accurately
• Follow finance policies and regulations in relation to cash payments and VAT refund claims
• Support the planning and managing of staff rotation, overtime, holidays and monitor sickness
• Support the Boutique Manager on team coaching and performance review
• Support training and inductions
• Support relationships with store suppliers, agencies, and central management
• Implement brand training plans and support the development of brand knowledge within the team
• Motivate and develop the team
• Attend and contribute to retail events
• Support and collaborate with sales, marketing, and trade marketing teams to achieve brand plans, objectives and successful in-store events
• Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
• Support, adhere to and implement HR policies and procedures
• Ensure compliance with Health and Safety regulations

Profile

• Retail management / supervisory experience in a similar or luxury industry
• Proven sales results and achievement of objectives
• Proven experience of effectively managing / supervising a team
• Experience of analyzing data and producing reports
• Demonstrate effective decision-making skills
• Results orientated and pro-active
• Customer focused, able to handle customer complaints and queries in a highly professional manner
• Organisational and delegation skills
• Excellent communication, interpersonal and negotiation skills
• Attention to detail
• Able to work flexibly, embrace and manage change
• Able to coach, manage and motivate store team
• Microsoft Office proficient, Cegid mastery would be a plus