Datacenter Operations Manager

Key Details

Location: mostly on‑site in Turin (30‑40 min travel from Turin maximum).
Key skills: experience managing the DC cooling system, power, space capacity, etc. Background in engineering highly welcome. Project management experience desirable due to expansion and multiple ongoing projects.

Working Pattern

Normal business hours 9 AM to 5 PM.

Travel

Possible occasional travel to other DCs in Milano, IT, or Madrid, ES, and often at short notice to multiple campuses in Italy.

Job Description

As Operation Site Manager you will be the technical liaison between the technology teams and the Data Center Environment you run, and be key in maintaining all operational aspects for these sites. You will support our growth path and be recognized as a ‘technical expert’ focused on core Data Center infrastructure. You will troubleshoot and solve most infrastructure issues, proactively monitor environments, work with other groups, recommend improvements, create and maintain documentation, and understand all aspects of the sites you support from line diagrams to cooling infrastructure. You will innovate, make decisions independently, and take direction when given, paying attention to all details.

You can execute small projects on your own and work with others in planning and executing larger projects. This role is an individual contributor with matrix management of several teams.

Responsibilities

• Conduct audits for power and mechanical capacity and oversee changes.
• Collaborate with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA).
• Liaise with local colocation partners to understand site topology and articulate issues.
• Ensure rack deliveries and installations are planned and managed effectively.
• Develop and sustain 5S standards on each site.
• Work with the build team to rollout expansions.
• Manage & prioritise tasks via internal tools (e.g., JIRA, Confluence).
• Uphold meticulous documentation and adherence to SOPs.
• Validate functionality of electrical and mechanical systems with project teams and colocation partners.
• Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, and procedural reviews.
• Participate in operational reviews to pinpoint and rectify reliability and availability concerns.
• Collaborate with engineering and design teams for issues and improvements.
• Offer expertise to address global resiliency, reliability, and availability risks.
• Set and maintain standards, ensuring consistency and reliability in service delivery.
• Act as the go‑to technical authority within the team and other departments for your assigned area.
• Provide innovative solutions with a positive attitude.
• Be familiar with LV cabling (copper, fibre) and cable management strategies.
• Coach and mentor other individual contributors.
• Possess a DevOps mindset; coding (scripting, SQL, low‑code APEX) desirable.
• Share ideas, best practices, lessons learned, and initiatives globally.
• Ensure awareness and adherence to all applicable Health & Safety rules.

Additional Qualifications

Additionally, you should be able to dive deep into any part of the stack, value simplicity, work comfortably in a collaborative, agile environment, and be excited to learn. You should be fully versed in Data Centre build, live operations management, change control, and be familiar with 5S.