Data Center Operations Manager

Overview

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

Key Job Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop Career Paths for the employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Act as a subject matter expert across all aspects in data center operations.
• Measure and meet all operational KPIs and metrics.
• Inspire and guide improvement in team processes, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Passion for quality and quantity of services and continuously improve Customer Experience.

Qualifications

• A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
• 2+ years of experience managing people in a technical environment.
• 2+ years experience participating in on‑call rotations and providing after‑hours support in a 24/7 environment.
• In-depth knowledge of Linux systems administration, networking and cabling best practices.
• In‑depth hardware architecture knowledge and troubleshooting experience, system management tools and client/server environments.
• Technical writing experience and prior project management experience.

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