Data Center Operations Manager

Job Overview

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Key Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update internal tools accordingly.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement, and hardware logistics.
• Act as subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve work‑flows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule and coordinate absence and vacations.
• Be passionate about the quality and quantity of services, continuously striving to improve customer experience.

About the Team

You’ll join a diverse group of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

• A bachelor's degree or 4+ years of professional or military experience in an IT related field.
• 2+ years of experience managing people in a technical environment.
• 2+ years of experience participating in on‑call rotations and providing after‑hours support in an environment that operates 24/7, Networking and Computer Hardware.

Preferred Qualifications

• In‑depth knowledge of Linux systems administration, networking and cabling best practices.
• In‑depth hardware architecture knowledge and troubleshooting experience, system management tools and client/server environments.
• Technical writing experience and prior project management experience.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Compensation for this position ranges from $70,700 per year in the lowest geographic market up to $158,000 per year in the highest geographic market. Pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Additional equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

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