Data Center Manager, Data Center Operations

Data Center Manager, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About You

You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited (“ADSIPL”). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.

You will also have a passion for technology along with a desire to be the best at your job every day!

About The Role

As a Data Center Manager in ADSIPL, you will get to manage the world’s largest Cloud Computing Infrastructure in India. We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.

Your day job at ADSIPL will include (but not limited to):

• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
• Maintaining existing co‑located and in‑house Data Centers.
• Helping build and bring online new Data Centers.
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve.
• Assisting & managing relationships with external vendors & contractors.
• Liaising with internal teams & management groups.
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

Candidate Profile

People Management

As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 3 years. You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management.

Incident Management

You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management.

Vendor Management

An Amazon, individual has to deal with vendors, contractors & security companies. You will be able to prove you have experience dealing with external vendors and be able to display incidents of both problem & conflict management when dealing with same.

Process Improvement

You will be able to demonstrate an ability of taking both a good working process & a bad process and improving. You will have experience in process mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferable.

Health & Safety

Health & Safety should be at the forefront of every manager's mind. Managers should be able to positively influence the Safety culture of the Data Center organization.

Basic Qualifications

• Experience in major facilities incident management
• Experience leading process improvements
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network
• 7+ years of operations management experience
• Bachelor's degree or above in engineering or equivalent with 5+ years of engineering work managing large‑scale services experience, 3+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience

Preferred Qualifications

• Bachelor's degree or above in engineering or equivalent STEM field, or 3+ months of network and operating system support experience
• Experience in project management
• 1+ years of Agile methods and processes experience
• 3+ years of capacity planning, operations planning, business analysis or similar experience
• Knowledge of Lean, Kaizen, Six Sigma concepts
• Experience implementing change management successfully transitioning programs into large‑scale operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

#J-18808-Ljbffr