Data Center Facility Operations Manager

Job ID: | Amazon Data Services, Inc.

Overview

We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members. Responsible for team's career development and performance management.
• Promote healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out-of-hours emergency calls.
• Role may support more than one location/site.
• May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks.

Physical Requirements

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

A day in the life

We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

Compensation & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, VA, Sterling - 129,200.00 - 193,000.00 USD annually

Qualifications

Basic Qualifications

• High school or equivalent diploma
• 4+ years of work in a management position with 5 or more direct reports experience
• 5+ years of data center or mission critical facilities (e.g., hospital, military facility, public safety facility) or 2+ years of electrical or mechanical experience

Preferred Qualifications

• Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline)
• 5+ years of experience in a management position with 5 or more direct reports
• 7+ years of experience working in a data center or other mission critical environment with emphasis on building and equipment operation
• Excellent understanding of electrical and mechanical systems involved in data center operations (feeders, transformers, generators, switchgear, UPS, ATS, PDU, chillers, pumps, air handling units, CRAHU)
• Strong verbal and written communication skills, technical writing or business justifications

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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